Frequently Asked Questions

Browse our database of common questions and get it solved! If you can’t find an answer, call us on 07 3166 8409.

Buying Online

What payment methods do you accept?
We accept the following payment methods for online sales:
(a) Credit card (Visa & Mastercard only)
(b) PayPal
(c) Direct deposit
Please note, we do not accept payment via cheque, or credit card payments over the phone.

Who do I contact if I have a question related to an online purchase?
You can contact us via email or on the number listed on our website to discuss any queries you have relating to online sales.

Is your website secure?
Our website is secured with 128 bit encryption and all credit card payments are processed through National Australia Bank’s secure online payment gateway. We do not store any of your credit card details on our server. We also have a strict privacy policy which can be found on our website. All of your personal details are kept private. We do not release any customer details to third parties.

Are the products I buy online brand new?
Unless otherwise stated in the description of the prodct, all the products we sell are brand new. Wherever possible we will attempy to ship the item in its original packaging. In certain circumstances the original packaging may have been damaged in which case we will re-package the item for shipping.

The product I want is not available on your online store, can I order it?
We update our website on a daily basis. If you require a product which is not listed on our website, please contact us and if we stock the product or can order it we will add it to our website for you. Alternatively, if a product is out of stock, please contact us to place an advanced order for the product or simply purchase it from the website and we will order it for you and provide you with an ETA for the product.

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